Terms of service


The online sales site https://www.coquelicot-et-coccinelle.fr is managed by the company Poppy and Ladybug with registered capital of 4000 whose registered office is located at 24 rue des Erables, 45250 Briare, France registered in the Trade and Companies Register of Orléans under number 534710264,

The Poppy and Ladybug Company comes under the basic franchise, for this the Poppy and Ladybug Company invoices its sales tax-free. " VAT not applicable - article 293 B of the General Tax Code » .

It is specified beforehand that these conditions govern the sales of its profromcts by Poppy and Ladybug. near any natural or legal person making a purchase via the websitand https://www.coquelicot-et-coccinelle.fr, hereinafter referred to as "the CUSTOMER".

These General Conditions of Sale, as well as the order form and the order confirmation constitute the sales contract between Poppy and Ladybug and the CLIENT relating to the sale of the products ordered.

Any order placed on the website https://www.coquelicot-et-coccinelle.fr requires that the CUSTOMER accepts beforehand and without reserve the General Conditions of Sale in their entirety.

In case of disagreement with the terms and conditions of the General Conditions of Sale, the CUSTOMER must not use the Website.

Poppy and Ladybug reserves the right to adapt or modify its General Conditions of Sale at any time and without notice, the adaptations or modifications then being applicable to all orders subsequent to the adaptations or modifications.

In the event of modification, the General Conditions of Sale applicable to the CLIENT's order are those which were online, and which the CLIENT accepted on the day of placing his order.

Article 1 – Definitions

The terms and expressions identified by a capital letter in the General Conditions of Sale have the meaning indicated below (whether they are used in the singular or in the plural).

  • Terms of Sales : refer to this document, i.e. the terms and conditions applying in the relationship between Poppy and Ladybird and the CLIENT.

  • Ordered : refers to the CLIENT's purchase order for one or more Product(s) or Service(s) placed by using the Website https://www.coquelicot-et-coccinelle.fr or via Customer Service

  • Site Internet : refers to the website accessible at the addresse https://www.coquelicot-et-coccinelle.fr

  • Profromct : designates a profromct or Service offered for sale on the Websitand https://www.coquelicot-et-coccinelle.fr

  • CLIENT : means a natural or legal person, consumer, who uses the websitand https://www.coquelicot-et-coccinelle.fr and acquires one or more Profromct(s), for its personal needs, having previously adhered to the General Conditions of Sale.

Article 2. Object

These General Conditions of Sale aim to define the contractual relations between Poppy and Ladybug and the CUSTOMER and the conditions applicable to any purchase made through the websitand https://www.coquelicot-et-coccinelle.fr.

By accepting these Terms and Conditions, you represent that you have reached the age of majority in your country, state or province of residence, and that you have given us your consent to allow any minor in your charge to buy on this online sales site.

Use of our profromcts for any illegal or unauthorized purpose is prohibited.

The society Poppy and Ladybug keep the possibility to modify at any time these General Conditions of Sale, in order to comply with any new regulations or in order to improve the use of its site. Therefore, the applicable conditions will be those in force on the date of the order by the CLIENT.

Article 3. Prices

The prices are indicated in Euros excluding taxes and delivery costs.

The Poppy and Ladybug Company comes under the basic franchise, for this the Poppy and Ladybug Company invoices its sales fromty free. « TVA non applicable - article 293 B du Tax Code » .

Poppy and Ladybug reserves the right to modify its prices at any time, it being understood, however, that the price appearing in the catalog on the day of the order will be the only one applicable to the CLIENT.

The profromcts remain the property of https://www.coquelicot-et-coccinelle.fr until full collection of the price by https://www.coquelicot-et-coccinelle.fr.

Promotional profromcts will be indicated by a "PROMOTION" sticker or by a crossed out Price, our promotions are valid within the limits of available stocks at the time of the order and fromring the display period.

The prices of the Profromcts indicated on the sitand https://www.coquelicot-et-coccinelle.fr do not include the processing and shipping costs which are invoiced in addition to the price of the Profromcts purchased and according to the total amount of the order. .

For shipping costs, please refer to Article 7. Delivery.

Article 4. Ordered

The contractual information is presented in French and will be the subject of a confirmation containing this contractual information at the latest at the time of delivery. The society Poppy and Ladybug reserves the right to cancel or refuse any order from a customer with whom there is a dispute relating to the payment of a previous order.

To order Products on the Website https://www.coquelicot-et-coccinelle.fr, the CUSTOMER must create an account by providing the required information on the registration form.

To this end, the CLIENT declares to provide complete, non-erroneous personal information such as to allow its precise identification in any situation. Any fanciful, slanderous personal information is likely to lead to the closure of the CLIENT's account and the cancellation of his Order.

The account creation section is accessible directly from the main menu bar. At each visit, the CLIENT, if he wishes to order or consult his account (order status, personal information, etc.), he must identify himself using this information.

Article 5. Payment

The price of the Products and the costs of logistical preparation and delivery are payable in full by the CLIENT at the time of placing the Order.

On the website www.go_hi.fr payment is made online, at the time of the order, by secure Paypal or by credit card.

Pay for your purchase via Paypal, let yourself be guided on the site. You can pay with Paypal even if you don't have a Paypal account. You then use your credit card, Visa, Mastercard, American Express…

Article 6. Right to retract

In accordance with article L121-21 of the Consumer Code, the Customer has a period of fourteen working days from the date of receipt of their order to exercise their right of withdrawal and thus return the product to the seller for exchange or refund without penalty with the exception of outward and return transport costs which remain the responsibility of the buyer.

If during the order, the costs were offered by the company Poppy and Ladybug (free shipping), the Administrative Fees of €2.99 (two euros and ninety-nine cents) will be deducted from the refund.

The products must be returned in their original packaging, without having been used.,

Multimedia products (CD, DVD, PC-DVD, Console Games) must be returned sealed in their original packaging.

Products returned incomplete, spoiled, damaged, damaged or soiled by the customer will not be refunded.

The exercise of the right of withdrawal is subject to the sending of a poppy and ladybird by the buyer of the delivered product,

The costs resulting from this return shipment are the responsibility of the buyer, it being specified that the conditions of shipment and return must be identical, except for products sent free of charge.

Once the buyer has exercised his right of withdrawal within the time limit, the seller undertakes to reimburse him within a maximum period of 15 days, all the sums paid, with the exception of delivery costs and return and the administrative costs referred to above, provided that the product delivered is returned to the seller in its original condition.

Article 7. Delivery

The delivery of the Products will take place, after registration of the payment of the Order, to the delivery address indicated by the CLIENT during the placing of the Order. An e-mail will be sent to the CUSTOMER to inform of the shipment of the Products.

The method of delivery as well as the shipping costs are calculated by poppy and ladybug according to the Type of the product, the Size, the Weight of the package and the Place of destination.

Delivery times are only given as an indication, if they exceed thirty days from the order, the sales contract may be terminated and the Customer reimbursed.

FOLLOW THE MAIL Metropolitan France : free up to 9.99€ Deadlines 4 to 10 working days, to the address of your choice.

MAIL FOLLOWING EUROPE For countries of the European Union and Switzerland : 2.99€ up to 12.99€ Deadlines 15 to 20 working days, to the address of your choice.

LAPOSTE SUIVI INTERNATIONAL For DOM-TOM countries and the world : 8.99€ up to 18.99€ Deadlines 20 to 30 working days, to the address of your choice.

The parcel is distributed with or without acknowledgment of receipt, depending on the price and destination of the order.

In case of absence, a notice of pending is left in your mailbox.
At any time, you can track your shipments by indicating your parcel numbers.

Article 8. Guarantee

All products offered by the company poppy and ladybug on the site https://www.coquelicot-et-coccinelle.fr benefit from the legal guarantee provided for by articles 1641 and following of the Civil Code. In the event of non-compliance of a product sold, it may be returned to the company poppy and ladybug who will take it back, exchange it or refund it. All complaints, requests for exchange or refund must be made by email to the address reclamations@coquelicot.coccinelle.fr, within thirty days of delivery.

Article 9. Responsibility

The company poppy and ladybug has, for all stages of access to the site, the ordering process, delivery, customer service or subsequent services, only an obligation of means. The responsibility of poppy and ladybug cannot be held liable for any inconvenience or damage inherent in the use of the Internet network, in particular loss of data, intrusion, virus, interruption of service, and other involuntary problems, or any event qualified as force majeure, in accordance with case law. .

The computerized records kept in the poppy and coccinelle information systems under reasonable security conditions, will be considered as proof of communication, orders and payments made between coquelicot and coccinelle and the Customer.

Article 10 - Securing

Payments are made via the PayPal payment module, please consult all the conditions of use and protections on the site www.paypal.fr

Article 11 - Intellectual property

Any hypertext link referring directly to the site https://www.coquelicot-et-coccinelle.frv must be subject to express prior authorization from us.

Article 12. Personal data

All the data that you entrust on the site https://www.coquelicot-et-coccinelle.fr are in order to be able to process your orders.
Under the law n°78-17 of January 6, 1978 relating to data processing, files and freedoms, you have with the seller a right of rectification, consultation or modification and deletion of the data that you communicated to us. This right can also be exercised online.

Article 13. Applicable laws and competent jurisdictions

The General Conditions of Sale are subject to French law. Only the French version of these General Conditions of Sale is authentic. In the event of difficulty arising during the Order, the delivery of the Products and more generally the execution of the sale, the CUSTOMER will have the possibility, before any legal action, to seek an amicable solution, in particular with the assistance from a consumer association or any other counsel of its choice.

Article 14. Service client

For any information or question about an order, customer service is at your disposal.Write to us by clicking on “Contact us” at the top of the site.

General Conditions of Sale applicable from September 1, 2021.