Refund policy

Right of Withdrawal (Article 6 of the T&Cs)

In accordance with article L121-21 of the Consumer Code, the Customer has a period of fourteen working days from the date of receipt of their order to exercise their right of withdrawal and thus return the product to the seller for exchange or refund without penalty with the exception of outward and return transport costs which remain the responsibility of the buyer.

If during the order, the costs were offered by the company Coquelicot et Coccinelle (free shipping), the Administrative Fees of €2.99 (two euros and ninety-nine cents) will be deducted from the refund.

The products must be returned in their original packaging, without having been used.,

Multimedia products (CD, DVD, PC-DVD, Console Games) must be returned sealed in their original packaging.

Products returned incomplete, spoiled, damaged, damaged or soiled by the customer will not be refunded.

The exercise of the right of withdrawal is subject to the sending to Coquelicot et Coccinelle by the buyer of the delivered product,

The costs resulting from this return shipment are the responsibility of the buyer, it being specified that the conditions of shipment and return must be identical, except for products sent free of charge.

Once the buyer has exercised his right of withdrawal within the time limit, the seller undertakes to reimburse him within a maximum period of 15 days, all the sums paid, with the exception of delivery costs and return and the administrative costs referred to above, provided that the product delivered is returned to the seller in its original condition.